Need Help?
We’re here to support you.
If you have questions or need assistance with the learning platform, our support team is ready to help. Find contact information and answers to common questions below.
Contact Our Help Desk
For technical issues, login problems, or questions about your training, please contact our support team.
Email Support
We aim to respond to support requests within 24 hours during business days.
Frequently Asked Questions
Find answers to common questions below. If you don’t see your question, fell free to contact us.
How do I log in to the training platform?
Use the username and password provided to you by your organization or training administrator.
If this is your first time logging in, follow the instructions provided with your account credentials.
I forgot my password. What should I do?
Click “Forgot Password?” on the login page and follow the instructions to reset your password.
If you cannot reset your password, contact the Help Desk
How do I access my courses?
After logging in, select My Courses from the navigation menu.
You will see the courses assigned or made available to you. Select a course to begin or continue your training.
Can I access the training on my phone
Yes. The learning platform is designed to work on computers, tablets, and smartphones.
For the best experience, we recommend using an up-to-date version of Chrome, Edge, Safari, or another modern browser.
How do I continue a course I already started?
Go to My Courses and select the course you want to continue.
Your progress is saved, allowing you to continue from where you previously stopped.
How do I complete a course?
Complete the required lessons, topics, and quizzes included in the course.
Once all required activities are completed, LearnDash will record the course as completed.
Will I receive a certificate?
If a certificate is enabled for your training program, it will become available after you meet the course completion requirements.
If you have completed a course but cannot find your certificate, please contact the Help Desk.
Who should I contact for technical problems?
For problems such as login issues, broken pages, video problems, or other technical difficulties, contact the Help Desk using the phone number or email address above.