Employee Engagement
On the busiest days in banking, it’s easy to assume you know who is engaged and who isn’t. But what you see in the rush may not tell the whole story. Effective leaders look beyond visible behavior to understand what their employees are really experiencing. Sometimes, the signs of true engagement are hidden beneath the surface of a hectic afternoon.
Course Content
Employee Engagement — Welcome & Pre-Work
Lesson 0: Employee Engagement — Welcome & Pre-Work
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Why Engagement, Why Now
Lesson 1: Why Engagement, Why Now
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What Engagement Looks Like in a Bank
Lesson 2: What Engagement Looks Like in a Bank
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The Manager as the Primary Driver
Lesson 3: The Manager as the Primary Driver
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Core Tools & Mechanisms for Bank Managers
Lesson 4: Core Tools & Mechanisms for Bank Managers
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Diagnosing and Responding
Lesson 5: Diagnosing and Responding
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Your 90-Day Engagement Plan
Lesson 6: Your 90-Day Engagement Plan
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Final Exam
Final Exam
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